Underwriter
ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 20 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.
As part of our strategy to expand and strengthen our presence across Canada, we are looking for an energetic and creative person to join us as an Underwriter in Toronto.  
Reporting to the Director of Underwriting, the Underwriter will be responsible for evaluating new business requests for legal expense insurance quotes, rate risks and finalize quotations within underwriting authority.
 What will you do?

Monitor, analyse and interpret exposure and profitability of existing legal expense insurance accounts and rate renewal quotations.
Take responsibility for policy wordings and diligent literature management, ensuring all contractual obligations are carried out in a timely fashion.
Identify any concerns or trends that could impact ARAG, our products / services, or product performance, and communicate findings through appropriate channels.
Enhance processes, develop new tools and act as a technical referral point for the Underwriting Department.
Coach and mentor members of the Underwriting Department.
Focus on retaining and developing existing business, through excellent customer service.
Build effective working relationships with key internal and external stakeholders.
 Manage your time to ensure that all work is completed on time and to the highest standard, ensuring that you are delivering what you have promised to our internal and external customers.
Where required attending customer meetings, potentially at customer's premises.
About You:

College diploma or University degree or equivalent work experience, preferably in a quantitative field like mathematics, mathematical economics, natural sciences, or related
High proficiency in Microsoft Office, in particular Microsoft Excel
Excellent customer service and written and verbal communication skills
Ability to work as a member of a team as well as independently with minimal supervision and a problem-solving mindset.
Not required, but considered an asset:

1-3 years of insurance underwriting experience with detailed knowledge of technical principles, procedures, and systems.
Bilingual in French & English
First experience with R programming language, SQL or Microsoft PowerBI.
We Offer:

Competitive Base Salary including annual bonus plan
Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
Location is a combination of remote work from home and from our new head office in the heart of Toronto’s Financial District
For more information about ARAG Canada please visit: www.arag.ca/en/
We are an Equal Opportunity Employer
ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment) as outlined by the Ontario Human Rights Code.
ARAG Services Corporation is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Manager if you require disability-related accommodation.

Account Manager, Corporate Partnerships
ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 20 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.
As part of our strategy to expand and strengthen our presence across Canada, we are looking for an energetic and creative person to join us as an Account Manager, Corporate Partnerships in Toronto.  
Reporting to the Director of Corporate Account Management, the Account Manager, Corporate Partnerships is responsible for maintaining and expanding business with corporate partners.
What will you do?
Retention & Renewal

Manage and execute a contact strategy to ensure retention of all existing accounts and expansion of existing business with Corporate Partners in line with ARAG strategy and targets
Coordinate and renew all current Corporate accounts
Oversight and management of ARAG Partners review schedule with Insurer Partners at VP level and with ARAG reinsurance partners, as required
Inclusion and coordination of internal ARAG stakeholders in review & renewal meetings
Coordination and management of contracts and addendums as required by ARAG, HDI and or the corporate partner.
Manage overall profitability of corporate partner accounts through annual renewal negotiations and in line with ARAG strategy
Attendance at annual partner conferences, training and other events as required.
Sales & Growth

Proactively promote awareness of Legal protection products
Influence current relationships to support cross sales while managing new product and development opportunities.
Incite and manage positive relationships and business development dialogue with corporate partners, at all levels from product managers to Executives and CEO’s
Provide regular and accurate reporting and updates to maintain the CP sales funnel
Account Support

Aspire to be a trusted advisor for ARAG’s Corporate partners
Creating maintaining and tracking Corporate Partners data to direct activity and strategy
Maintain prompt and clear communications with external partners and internally with Stakeholders, contributing to strategic dialogue and assisting the VP Sales, Corporate Partnerships in setting strategy and forecasting
Monitoring, responding to and resolving any questions, concerns or complaints regarding service
Professional management of queries, and other communications
Coordinating the internal and external review schedule with internal resources e.g. Underwriting and claims
Management, creation and delivery of accredited training on ARAG products and sales to Insurer partner staff and supporting brokers
Education and support of LEI specialists / dedicated trainers within Insurer Partners
Attendance at industry events
Maintaining excellent working relationships with all internal stakeholders
Implementation and Onboarding Partners

Organizing and hosting regular update meetings to maintain momentum and adherence to timelines.
Clearly communicate with internal and external stakeholder’s requirements and information for Reporting, Licensing, Underwriting and Claims, along with other business functions, as and when required by ARAG.
Participating in Training, Education and Promotion of the new partnership and programs with internal and external stakeholders.
Collaborate with CP partners teammates, and other business units and assist with other implementation duties as assigned.
About You:

College diploma or University degree or an acceptable combination of education and experience.
A minimum of 7 years of P&C insurance industry experience
Experience of a portfolio of accounts and successfully renewing individual accounts with high value and strategic importance
Experience of cross sales and setting a growth strategy in conjunction with a partner’s portfolio
Ability to communicate at CEO and VP level with corporate partners and within the industry.
Excellent negotiation skills.
Ability to work independently and in a team environment
Valid Driver’s License.
CIP or CAIB preferred and RIBO license
We Offer:

Competitive Base Salary including annual bonus plan
Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
Location is a combination of remote work from home and from our new head office in the heart of Toronto’s Financial District
For more information about ARAG Canada please visit: www.arag.ca/en/
We are an Equal Opportunity Employer
ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment) as outlined by the Ontario Human Rights Code.
ARAG Services Corporation is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Manager if you require disability-related accommodation.

Technical Accountant Assistant
ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 20 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.
As part of our strategy to expand and strengthen our presence across Canada, we are looking for an energetic and creative person to join us as a Technical Accountant Assistant in Toronto.  
Reporting to the Controller, the Technical Accountant Assistant will be responsible for supporting technical accounting including payment allocations, analysis and reporting for internal management.
 What will you do?

Perform the processing of cash receipts, maintaining log of payments received
Reconcile balances to client reports and individual items for internal matching and payment allocations
Communicate and investigate technical statement of accounts with clients
Develop effective relationships with underwriters and ATE operations for continuous collaboration
Review client statistics including premiums, claims and commissions
Check coverage against claim reimbursements to support general accounting for entry into technical system.
Prepare monthly reconciliation reports and other ad hoc reports
Collaborate and support Technical Accounting on an ongoing basis
Data entry into technical systems as required
Ensure proper Records Management protocols are followed
Explore ways to continuously improve local processes to achieve both effectiveness and efficiency.
About You:

University degree/college diploma and general accounting courses required
1-2 years of accounting experience preferred, with exposure to insurance as an asset.
Knowledge of Windows and MS Office applications including office 365
Working knowledge of SAP desired
Aptitude for figures, strong analytical and investigative skills
Ability to work with set deadlines
Effectively work in a team environment and on an individual basis
Intermediate to advanced proficiency in Excel
Excellent communication, organizational and time management skills
Attention to detail and accuracy
We Offer:

Competitive Base Salary including annual bonus plan
Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
Location is a combination of remote work from home and from our new head office in the heart of Toronto’s Financial District
For more information about ARAG Canada please visit: www.arag.ca/en/
We are an Equal Opportunity Employer
ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment) as outlined by the Ontario Human Rights Code.
ARAG Services Corporation is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Manager if you require disability-related accommodation.

Business Analyst (12-month Contract)
ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 20 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.
This is an exciting 12-month contract opportunity for a seasoned Business Analyst to work in a dynamic and collaborative environment, focusing on defining and maintaining the company’s solution architecture blueprint for interdepartmental efficiency. Reporting into the Vice President of Claims, you will be responsible for analyzing business needs, defining requirements, and designing effective, scalable solutions that align with our strategic objectives. You will act as the key link between business stakeholders and technical teams, ensuring that solutions are fit-for-purpose and efficient. A focus will be claims, policy processing, and administration systems, as well as ensuring proper integration with downstream systems for reporting purposes. Additionally, the role will provide analytical support for various projects and initiatives aimed at enhancing processes within the organization.

What will you do?

Work closely with all stakeholders to understand business process, industry standards, and related requirements.
Cultivate strong professional relationships within business units to thoroughly understand business needs
Create Function Specification Documents and System Requirement Specification.
Plan, facilitate, and conduct requirements-gathering sessions, meetings, and presentations
Identify and translate business project needs into clearly defined scope, requirements, and user stories and derive functional and non-functional requirements.
Create documentation inclusive of business use-cases, process/data flows, traceability matrices, and report mock-ups
Lead review sessions for completed business/functional requirements with key business users to gain consensus and final business approval
Perform gap analyses between current and target state solutions and conduct feasibility studies and risk assessments for proposed solutions.
Participate in the development and planning and execution of Systems Integrated Testing and User Acceptance Testing, including test plans and respective documentation as well as scripts based on requirements.
Develop frameworks and methodologies to enhance efficiency and adaptability across the organization’s application portfolio.
Collaborate with third-party vendors and technology partners
Review emerging technologies, ensuring technical integrity throughout the solution lifecycle, and fostering continuous improvement
Ensure future solutions are efficient and effective across all business processes while being consistent across products
Collaborate with IT, project management, and business units to ensure solutions are correctly implemented.
About You:

Bachelor’s degree in a relevant field — Business Administration, Commerce, Computer Science, Information Systems, or a related discipline.
5–7 years of relevant experience in business analysis and solutions design
Experience/understanding of business process engineering and systems development lifecycle
Strong analytical skills, mapping skills, and writing skills, to include solid experience in writing functional and technical specifications
Strong understanding of enterprise architecture principles, business analysis frameworks, and solution design methodologies.
Ability to translate complex business needs into simple, effective solutions.
Proven hands-on experience with the creation of business process diagrams, data rules, business requirements, and functional requirements/user stories
Comprehensive knowledge of the Testing Lifecycle with SIT, UAT, and Production.
Experience with iterative and agile methodologies, with working knowledge of both SDLC and PMLC processes
Experience operating and interfacing with business management during walkthroughs, interviews, presentations, and negotiation processes
Proven track record for creating clear, concise deliverables that reflect a deep understanding of business needs and software functionality
Excellent communication skills with the ability to work with cross functional teams in understanding, communicating, and interpreting business processes and needs
We Offer:

Competitive Base Salary
Location is a combination of remote work from home and from our new head office in the heart of Toronto’s Financial District
For more information about ARAG Canada please visit: www.arag.ca/en/
We are an Equal Opportunity Employer
ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment) as outlined by the Ontario Human Rights Code.
ARAG Services Corporation is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Manager if you require disability-related accommodation.

Office Manager
ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 20 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.
As part of our strategy to expand and strengthen our presence across Canada, we are looking for an energetic and creative person to join us as an Office Manager in Toronto.  
Reporting to the Vice President Operations, the Office Manager will be responsible for overseeing day-to-day operational functions of our office. This role equally requires efficient functioning of the office environment, ensuring adequate inventory of office-related items, and the timely support of the organization's needs. 
What will you do?
Office Management

Oversee general office operations, including facility management, vendor relationships, office supplies, equipment inventory management and procurement.
Supervise and mentor the team, ensuring their work aligns with organizational goals and deadlines
Manage office budget, track expenditures, and implement cost-saving measures without compromising operational effectiveness.
Provide staff with the necessary support and resources to effectively do their jobs to the best of their abilities.
Managing business relationship to landlord including planning and execution of office renovations or managing relocations to new facilities.
Build and maintain vendor relationship(s) including selection and ensuring of cost-effective business relationships.
Ensure compliance with health and safety regulations and maintain a productive, clean, and efficient working environment.
In charge of Carbon footprint data collection and assist in finding ways to reduce ARAG Carbon footprint.
Greeting visitors and answering a low volume of incoming phone calls.
Send and receive packages using courier services.
On occasion, act as a backup for executive assistant duties to our Chief Executive Officer (CEO).
Operations

Maintain and expand our company intranet site using SharePoint.
Support local IT and HR with onboarding new employees.
Collect and present data to help access office and company efficiency.
Audit and maintain our internet-based telephone system.
Oversee and support OpenPath system by ensuring accurate management of access to employees, visitors and guests is maintained diligently.
Continuous ways to review and evolve the Operations department by identifying key efficiencies or process improvements.
Participate and support with audit(s) both internally and externally as needed.
Perspective support implementation and enforcement of IT policies to ensure data security, privacy, and compliance with relevant regulations, in accordance with ARAG UK’s IT policies
Collaboration with our IT Service provider and local IT Support Specialist by troubleshooting technical issues across the organization.
About You:

College diploma or bachelor’s degree in business administration, information technology, or a related field.
Five (5) years of experience in office administration, with 1-2 years of office management experience.
Proven experience supervising and managing a small team, including providing direction, feedback, and mentorship.
Strong interpersonal skills, with the ability to foster teamwork, collaboration, and a positive office culture.
Ability to work independently with minimal supervision and as part of a team environment.
Excellent organizational, problem-solving and time-management skills, with the ability to prioritize tasks effectively and shift priorities as needed by the business.
Ability to provide and receive constructive feedback.
Working knowledge of Visio, SharePoint, and Microsoft Telephony.
Strong business acumen.
Ability to work with all levels of the organization while maintaining a high level of professionalism and confidentiality.
We Offer:

Competitive Base Salary including annual bonus plan
Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
Location is a combination of remote work from home and from our new head office in the heart of Toronto’s Financial District
For more information about ARAG Canada please visit: www.arag.ca/en/
We are an Equal Opportunity Employer
ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment) as outlined by the Ontario Human Rights Code.
ARAG Services Corporation is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Manager if you require disability-related accommodation.

Business Development Manager
ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 20 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.
As part of our strategy to expand and strengthen our presence across Canada, we are looking for an energetic and creative person to join us as a Business Development Manager in Toronto.  
Reporting to the Director of Broker Partnerships, the Business Development Manager will be responsible for growing existing business portfolios in the legal expense insurance market in Canada while managing relationships with clients, brokers, and partners.
 What will you do?

Direct development of existing client relationships through targeted prospecting and sales programs including marketing activities to acquire new customers and sales opportunities
Identify and build profitable legal insurance business within the broker distribution channel
Effectively onboard new programs and provide exceptional ongoing care to your existing portfolio
Actively collaborate with internal departments, peers and colleagues to leverage areas of expertise that will enhance relationships with our broker partner’s and support their business growth
Drive awareness by delivering compelling presentations and providing information to new and existing brokers, associations, and other opportunities
Monitoring industry trends to identify and develop new sales and business opportunities
Travel and attendance at various industry and networking events required
About You:

Self-directed, energetic, and proven track record of achieving targets and building sustained relationships
University/College graduate with 3-5 years of P&C insurance industry experience
Level I or II General Insurance Licence
Valid driver’s license
Technologically proficient with MS Office and Customer Management Systems (CRM)
We Offer:

Competitive Base Salary including annual bonus plan
Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
Location is a combination of remote work from home and from our new head office in the heart of Toronto’s Financial District
For more information about ARAG Canada please visit: www.arag.ca/en/
We are an Equal Opportunity Employer
ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment) as outlined by the Ontario Human Rights Code.
ARAG Services Corporation is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Manager if you require disability-related accommodation.